1. Service and scope
These terms govern access to the 2BA.AI website, dashboard, model inference APIs and related services (the “Services”). “2BA.AI”, “we” and “us” mean the service provider identified in your order or billing documentation. “You” means the individual or organisation using the Services. “Input” is content you submit; “Output” is content generated in response.
By accepting these terms when subscribing or accessing the Services, you agree to them. If you act for an organisation, you must have authority to bind it. A separately signed agreement takes precedence over these terms where it expressly conflicts with them.
The Services are intended primarily for developers and businesses. Nothing in these terms removes mandatory rights that apply if you are a consumer.
2. Accounts and access
Provide accurate account and billing information, keep it current, and protect your credentials and API keys. You are responsible for users you authorise and for activity under your account to the extent permitted by law. Tell us promptly if you suspect unauthorised access.
Access is subject to your plan’s usage allowances, rolling usage windows, concurrency and other technical limits. Requests may be throttled or rejected when those limits are reached or where necessary to protect the platform. A subscription is not a promise of unlimited capacity.
3. Fees, renewal and availability
Prices, billing intervals, allowances and applicable taxes are shown when you subscribe. Subscriptions renew automatically for the same billing interval unless cancelled before renewal. You authorise recurring charges using your selected payment method.
Except where required by law or expressly agreed otherwise, fees for a billing period already started are non-refundable, including where you stop using the Services or cancel renewal. This does not affect remedies for a failure to supply the Services or other mandatory refund rights.
We do not guarantee uninterrupted service, a particular response time, model availability, output quality or uptime percentage. Maintenance, outages and capacity constraints can occur. An SLA or service credit applies only if expressly agreed in writing; benchmark results and performance examples are not contractual guarantees.
We may update the Services and available models. Material reductions to a paid plan or price increases will be notified in advance and take effect no earlier than the next renewal, allowing you to cancel before they apply, except where an earlier change is required by law or necessary for security.
4. Cancellation and suspension
Cancellation by you. You may cancel renewal at any time through the billing portal accessible from your account. Your paid subscription remains active until the end of the current billing period and does not renew.
Cancellation by 2BA.AI. To the extent permitted by law, we may, at our sole discretion, cancel your subscription’s renewal at any time, for any reason or no reason. We will notify you using your account contact details. Cancellation takes effect at the end of your current paid billing period: you retain access under your plan until then and will not be charged for a subsequent renewal. Ordinary cancellation under this paragraph does not end paid access early.
Immediate protective action. Separately, we may suspend or restrict access immediately where reasonably necessary to address unlawful use, a material breach of these terms, non-payment, fraud, a security threat or a legal requirement. Where lawful and practicable, we will explain the action and provide an opportunity to resolve the issue. This exception does not permit early suspension merely because we choose not to renew your subscription.
When access ends. API access under the subscription ends when the paid period expires, unless another valid entitlement applies. Cancellation of renewal is not a request to delete your account. Data-deletion requests and any legally required record retention are handled separately under applicable data-protection law.
5. Data protection and EU hosting
Our API inference, including processing of Input and Output, is hosted within the European Union. We do not use your Input or Output to train, retrain, fine-tune or improve models. Request content is processed transiently for inference rather than stored as a prompt or completion history.
Account details, payment records and operational metadata, such as timestamps, token counts and error codes, are distinct from request content and may be processed for account administration, billing, security and legal obligations. See our Privacy Policy for more information. EU inference hosting does not mean that payment or account services have no separate providers.
You must have the rights and a lawful basis to submit personal data, provide required notices, and comply with applicable data-protection law. Where we process personal data on your behalf, the parties must put in place an appropriate data processing agreement under Article 28 GDPR before that processing. These terms do not themselves replace a DPA. Contact privacy@2ba.ai to discuss data processing and data-subject requests.
6. Input, Output and intellectual property
You retain your rights in Input. You grant us only the rights needed to process it and deliver the Services in accordance with these terms.
As between you and 2BA.AI, and to the extent permitted by law, you own Output. We assign to you any rights we may hold in it. This does not guarantee that Output is copyrightable, unique, accurate or free of third-party rights. Other users may receive similar output, and third-party licence obligations may apply. You must check these before use or distribution.
The platform, software, model weights and related technology remain the property of 2BA.AI or their respective owners and licensors. Access to the API does not transfer ownership of that technology. You must not extract model weights, circumvent access controls or reverse-engineer proprietary components, except where permitted by mandatory law or an applicable licence. Third-party and open-source licences remain in effect.
7. Acceptable use and AI regulation
Do not use the Services to break the law, infringe others’ rights, distribute malware, gain unauthorised access, disrupt infrastructure, evade usage limits or commit fraud. You are responsible for your applications, integrations, end-user disclosures and deployment decisions.
Use for practices prohibited by Article 5 of the EU AI Act (Regulation (EU) 2024/1689) is prohibited. This includes manipulative or exploitative practices, social scoring, untargeted facial-image scraping and sensitive biometric categorisation where they fall within the Act’s prohibitions.
Comply with the AI Act obligations applicable to your role and use case, including Article 50 disclosures and synthetic-content marking where required. For high-risk applications, assess and meet applicable requirements for risk management, human oversight, documentation and fundamental rights impact assessments where legally required. Using this API does not certify your application as compliant or suitable for a regulated purpose, and does not transfer our own statutory obligations to you.
8. Disclaimers and limitation of liability
AI can be wrong. Output is probabilistic and may be inaccurate, incomplete, insecure, misleading or unsuitable for your purpose. You are responsible for reviewing and testing Output, applying appropriate human oversight and maintaining backups before relying on it, executing generated code or making consequential decisions. Output is not professional advice.
No warranties. To the fullest extent permitted by law, the Services and Output are provided “as is” and “as available”, without express, implied or statutory warranties, including accuracy, reliability, non-infringement, merchantability or fitness for a particular purpose. This does not override an express commitment in a separately signed agreement or a right that cannot lawfully be excluded.
Exclusion of liability. To the fullest extent permitted by law, 2BA.AI is not liable for loss, damage or claims arising from or connected with the Services or Output, including your use of, inability to use, or reliance on them, whether in contract, tort (including negligence) or otherwise. In particular, we exclude liability for indirect, incidental, special and consequential loss, and for lost profits, revenue, business, goodwill, anticipated savings or data, even if advised of the possibility.
Fallback cap. If liability cannot be excluded but may lawfully be limited, our total aggregate liability arising from or relating to the Services will not exceed the fees you paid us for the Services during the 12 months immediately before the event giving rise to the claim.
Mandatory exceptions. Nothing in these terms excludes or limits liability for fraud, fraudulent misrepresentation, wilful misconduct, gross negligence, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited. Mandatory consumer rights and rights under data-protection law, including applicable GDPR compensation rights, remain unaffected. These exceptions apply to both the exclusions and the cap above.
9. Changes, disputes and contact
We may revise these terms. Material changes will be notified in advance and apply to existing paid subscriptions no earlier than the next renewal, unless a change is required earlier by law. You may cancel renewal before the new terms apply. Changes do not retroactively remove accrued rights.
Any governing law or forum expressly agreed in a separately signed agreement applies, subject to mandatory law. Otherwise, governing law and the competent courts are determined by applicable conflict-of-laws and jurisdiction rules. These terms do not impose mandatory arbitration or remove a consumer’s right to bring a claim in a legally protected forum.
If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law. Provisions intended to survive the end of access, including accrued payment obligations, intellectual property rights and lawful liability limitations, survive termination.
For questions about these terms, use the contact details in your account or billing documentation. For privacy and data-processing matters, email privacy@2ba.ai.